We are committed in ensuring your satisfaction with any product that you have purchased from AlfassaTrendzz. However, if in the unlikely event, you are not satisfied with your purchase, the below-mentioned return/exchange policy is to be followed for website purchase respectively.

Return, Exchange, Offer, Cancellation & Refund Policy - Website

• Customer can initiate a cancellation request, till the order has not been shipped from our warehouse.
• Customer can initiate a cancellation / request by visiting the “My Orders” section of the account on website.
• In case of a purchase made by a customer using guest checkout, please create a account using the same e-mail ID & phone used at the time of placing the order. Upon logging in, customer can initiate a cancellation / return request under the "My Orders" tab of the account.
• In case of prepaid order product cancellation, refund will be initiated from our end within 7 working days to the source account.
• Please note, in order to return a product purchased from the website, the customer will have to handover the product to shipping partner with the bill copy, product with intact tags, packaging & in an unused / unaltered, saleable condition. This is applicable for all of the following points.
• Return of a product can be initiated by customers from 30 days of delivery of the product by mailing us at sales@alfassatrendzz.com
• In case of prepaid order return, refund will be initiated to the source account within 7 working days after the product is picked up by our shipping partner from the customer.
• In case of COD order return, refund will be initiated within 7 working days after the product is picked up by our shipping partner from the customer & customer shares the bank account details of the refund to be initiated to.
• Purchase of products on AlfassaTrendzz website on discount / offer. Only return can be initiated within 30 days of the delivery by mailing us at sales@alfassatrendzz.com.
• In case of manufacturing defect in products purchased on offer / promotion / discount, can be returned with 30 days of date of delivery only through website.

Please note:

• Returns for purchase of any products purchased through third party merchants, online marketplaces or stores will not be entertained by the brand.
• You can reach out to the respective third party who would be able to help you their return policy.
• Please do not accept the delivery of any item from the courier/delivery person, if you feel that the outer packaging is damaged / tampered with. Please mail or call our customer care team at sales@alfassatrendzz.com or +91 9003011301 for replacement, immediately.
• AlfassaTrendzz reserves the right to change or modify any of it’s policies at any given point of time.